PHISICC used a multi-disciplinary approach that combines design thinking with rigorous quantitative and qualitative research to test if redesigned paper-based tools and processes impact decision making and health outcomes.
Ethnographic research focused in identifying the challenges of health information systems and how health workers use them. Design-led research was then used to put the responsibilities and needs of health workers at centre of the redesign process, in order to design a new system that is more efficient, accurate and responsive to health care needs but also more satisfactory and less burdensome for health care workers to use.
Design, implementation and evaluation
Adoption and scale