Reframe the problem from a human-centered perspective

Sometimes I find that we jump to solutions without questioning the fundamentals... then complain about the poor uptake later.

Program officer

Overview

The success of many global health investments hinge on the question of whether the people for whom a product or service is designed will take up the intervention. However, we often don't take this into account early enough in the process of designing an intervention. The result is that we start with a solution in mind before stopping to to think about whether we effectively understand how people are experiencing or engaging with a problem and/or the intended solution.

For a greater emphasis on what people really need and want, you can bring in a design partner who will help you re-examine your assumptions and champion a clearer focus on how to better understand your target population's behaviors, the needs and wants that are at the root of those behaviors, and what is at stake for people whose behaviors your solution is targeted at changing.

Common outputs or deliverables

Tips and tricks

  • Consider that a good design process may send you back to reframe the challenge your intervention is seeking to overcome from a more human-centered point of view. Make time for that exploration in the project scope, timeline and resources.
  • Consider how a strong design process helps you to surface the risks or unknowns. Think about the type of partner that might be needed for your audience to get attuned to these risks and unknowns.
  • Reframing the challenge often needs buy-in from key stakeholders in your team and potentially from additional partners to the intervention. Consider the time and effort needed to generate this buy-in and whether your design partner is prepared to support making this a collaborative process.
  • Developing a deep understanding of human needs, desires and behaviors is a process best done in collaboration with a partner or stakeholder who has strong social and behavioral science expertise. Consider how to best ensure that expertise is covered in this project.
  • For a greater emphasis on the human dimension, consider the heterogeneity of different user/stakeholder groups. You should not try to reach too large a population at the outset - for example, all women of childbearing age is too large a potential population - so you may want to choose a subset of a larger population to focus on - either by geography, barriers this population subset faces, ways they are affected, or how they experience certain specifics of the global health or development issue, etc.

Traps

  • At the same time, be wary when the proposed scope focuses on identifying the needs of a single user/stakeholder group in isolation, without scope for considering the needs of other key stakeholders with whom they interact in a systemic way.
  • For a greater emphasis on the human dimension, consider the heterogeneity of different user/stakeholder groups. You should not try to reach too large a population at the outset - for example, all women of childbearing age is too large a potential population - so you may want to choose a subset of a larger population to focus on - either by geography, barriers this population subset faces, ways they are affected, or how they experience certain specifics of the global health or development issue, etc.

Questions for potential partners

  • What kinds of exercises, processes or tools do you use to effectively and productively make space in the project for refraining the problem from a key user/stakeholder perspective?
  • Have you ever had a project where you discovered certain risks or unknowns that your client hadn't anticipated? How have you surfaced these to your client and what steps were you able to implement to deal with these?
  • For this project who would you identify as the primary and secondary users/stakeholders? What kinds of expertise do you have in working with such diverse groups, and how would you ensure that your process includes the time and attention needed to explore their different perspectives?
  • Can you provide an example of other work you have done that led to your uncovering human needs in a deep and meaningful way? What other kinds of expertise, in addition to design, are included in your design research team? Are you willing to partner if you believe that this expertise needs to be augmented in any way?

Resources and links